Contact us

We read every message. Here's how to reach us, fastest first.

Support tickets — fastest

If you're logged in, open a ticket from your account page. Each ticket is linked to your account so we have your order history in one click and can reply faster.

Average reply time this month: under 4 hours during business days.

Specific contact paths

• Buy a single product or plan → browse or see plans; no contact needed.
• Report a broken file or request a new version → open the product page and use the Report problem / Request update button under the title.
• Refund request → open a ticket; see our refund policy for the exact schedule.
• Privacy / data-deletion → ticket or email according to the Privacy Policy. Honoured immediately.
• Press / partnerships → email; we'll route to the right person.
• DMCA / copyright notice → email a formal takedown notice including the specific URL and proof of rights; we action verified notices within 48 hours.

By email

If you can't or won't use a ticket, email [email protected]. Replies come from the same inbox, so threading works.

That's it. Don't sit on a problem — open a ticket.