TotalDesk Helpdesk Solution

Description

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

HelpDesk Features

Ticket System

3 Differnt New Tickt Forms

Inbox Fetching

2 Roles: Agent & Reporter

My Tickets Page

Set default values for new tickets

Set own ticket Status

Set custom ticket Types

Set custom ticket Project / Systems

Attachment Support

Inform Agents in Notifications

HTML WYSIWIG Comment Form

Saved replies

Logging / History system

XLS export

Reporters & Agents can reply to Email

Ticket Overview (assigned to, status in colors)

Set Inbox Archieve Folder

Notifications

Email Notifications

Desktop Notifications

Slack Notifications

Notify when a ticket has been created

Notify when someone replied

Notify when a status has changed

Notify when an agent has ben assigned

Livechat

Start a chat with a new subject (new ticket)

Enter a chat with a given ticket ID

Send a message (new ticket) when no agent is online

Every chat conversation will be saved

Knowledge Base

Create a FAQ based on a ticket

Group FAQs into topics

Set custom Icons for Topics

Live search for FAQs

Track FAQ views

3 Built in widgets

Order FAQs by View / Popularity

2 Layouts (boxed, list)

Reports

Tickets By Agent

Tickets By Status

Tickets By Type

Tickets By System

Tickets By Year

Tickets By Month

Tickets By Year & Month

Integrations

WooCommerce

Envato

Slack

Well Documentented

Compatibility

WordPress 3.8.1+

PHP 5.4+

WPML Support

WooCommerce 3.1