SupportCandy Reports

Description

Statistics and reports are an integral part of any business. It gives you a quick overview of how your business is performing on a timeline.

Dashboard

Ticket Statistics

First response time

Categories or any custom field which has options

Ratings

SLA
It gives a report about the number of tickets that have gone out of SLA for a given time period (Line chart as ticket statistics).

 Active customers
This gives you the customer list ordered by the maximum number of tickets they have created.